This username does not exist in our system error
If you are getting the message ‘This username does not exist in our system’ when trying to reset your password, check that you have not added an extra space to your username. Also check you are on the correct URL for your school/early years setting. This will be in the format of yourearlyyearsetting.arcpathway.com
If the problem persists, please go to to this article to find out more.