To view a user’s username you must be a ‘Organisation Manager (Full Access)’ user. For more information on access levels in Arc Pathway go to this article.
As a manager user, you can check the username of any user in your organisation. If you have forgotten your own username as a manager, you will need to find another manager to remind you of your username.
If you are the only manager in your organisation, then please contact us for a username reminder.
Reminding users of their usernames
- To remind users of their username, go to the ‘Teachers/Managers’ tab of the admin dashboard.
![Notion image](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F7a02f25d-fd49-4e4d-a5fb-1b32451dad77%2FScreenshot_2022-11-10_at_15.52.11.png?table=block&id=e4841220-7040-4944-87c3-b96f710d31ba&cache=v2)
- Click on the ‘edit’ symbol next to the user you want to check.
![Notion image](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2Fc9f60b21-f26f-4dba-b7f2-f731e6413999%2FScreenshot_2022-11-10_at_15.53.21.png?table=block&id=084b02d0-7238-4ded-bf60-883993b6fc8f&cache=v2)
- Their username will be shown in the first box.
![Notion image](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F3c74f8fa-a3c9-4e6e-86bc-fc97a33f4081%2FScreenshot_2022-11-10_at_15.57.24.png?table=block&id=e47d8e78-a3d5-4fcc-bbe8-cca5c48428cc&cache=v2)
Check there isn’t an extra space at the start or end of the username.
I’m not a manager
Please head over to this article for more information if you are not a manager or if you are a parent.